Customer Service Week 2023 is here and it’s the perfect time to extend our heartfelt appreciation to our cherished merchants who have been the driving force behind our journey of growth and excellence. 

As a Business-to-Business payment company like Fincra, our focus remains solely on merchants, so we’ve aptly named our customer service philosophy “Merchant Success.” 

As Merchant Success Lead at Fincra, I am eager to delve into the key highlights of this celebratory occasion.

At the core of our organisation is a commitment to putting our merchants first. Customer Service Week is not just an annual event; It reflects our unwavering commitment to ensuring businesses like yours achieve their goals with our products and services. We understand that our success is incredibly tied to yours. 

Over the years, we have developed strong partnerships with our clients. We have listened to your feedback, updated our offerings and adapted to your changing needs.

This week, we want to recognise your valuable role in designing and improving our solutions daily.

Feedback from our merchants has been our compass, guiding our continuous improvement. 

Customer Service Week provides an opportunity to encourage more open and constructive communication. 

We invite you to share your thoughts, ideas and suggestions to help us serve you better. 

As we celebrate Customer Service Week 2023, we are full of hope and determination for the future. Together, we will navigate challenges, explore new paths and reach greater heights.

We are excited about the opportunities ahead and committed to supporting your growth every step of the way.

Customer Service Week is not just an event; it’s a celebration of the enduring partnerships we have built with you, our merchants. 

Your success is our success, and we are honoured to be a part of your journey. Here’s to many more years of collaboration, innovation, and shared success! Thank you for being a vital part of our story.

Happy Customer Service Week 2023!