What skill do you think everyone should learn/have?
I think everyone should learn to listen; it’s an underrated skill that few people have. I used to think I was a good listener, but I found that sometimes, I was just “listening” to respond or make a counter-argument. When solving people’s problems, listening is an essential skill.
Do the people closest to you understand what you do?
They understand the company’s vision because I have taken the time to explain this to them, and they believe my work is legit. They don’t understand all the nitty gritty, but they have a general overview of what I do and my contributions to Fincra and are proud of me.
What part of your job do you love the most? What excites you?
I think it would be positive feedback from customers and colleagues with regard to solving difficult problems. The joy and the thrill of doing seemingly impossible things make me excited. It’s not easy; I don’t usually search for difficult problems to solve; they just happen sometimes, and I think it’s my responsibility to solve them. Making people’s lives easier, one little contribution at a time, is really what gets me going.
What has been your most significant achievement since you started?
I think it would be the relationships I have made throughout my stay here, my colleagues trust me, and I do not take this for granted. It doesn’t come by easily, but I’ve gained their trust over the past few years. I wouldn’t trade the relationships I’ve made here for anything.
How would you describe your work ethic?
I approach my work with a “We die there” attitude, especially in the beginning when we were fewer than we currently are. I just want to be able to get things done and see results.
Tell us about the most significant project you’ve worked on and how it impacted Fincra.
There are quite a number of significant projects that I’ve worked on, but I think the one that stands out the most is the one that had to do with expanding our collection base. It required talking to foreigners and creating relationships with people with a bias already. It was pretty tasking, but we were able to do it. It was truly a defining moment for me.
How does your current job compare with previous jobs you’ve had?
I think it would be the caring environment we have at Fincra. I always used to keep to myself at other jobs I had, but when I got here, I felt genuine love from everyone, and I was very surprised. Also, Fincra listens to employees; as simple as that is, it’s not very common. Management is always checking the pulse of the organization, and I know they have my back. This makes me want to go all out for Fincra. Fincra’s got me, and I’ve got Fincra too.