Customer service is about the ability to understand and share another person’s feelings. Empathy makes it easy for businesses to relate with their customers effectively; methods that will enhance customer retention and attract new ones.
Businesses often focus their marketing efforts on customer acquisition without realising that retention is also crucial.
One of the best ways of engaging and retaining customers is by appreciating them. Appreciating your customers enhances their experience, and customers who have a better experience with a company are more likely to make purchases, recommend the business and even forgive mistakes.
These are 10 customer appreciation ideas for your business